Privacy Policy

Last Updated: November 17, 2025

PT Gistex ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.gistex.com and related services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

Personal Data

We may collect personal information that you voluntarily provide to us when you:

Contact us through WhatsApp or live chat
Send us an email inquiry
Request product information or samples
Participate in any interactive features of the site

This personal information may include:

Name and company name
Email address
Phone number
Business address
Product inquiries and requirements
Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

Internet Protocol (IP) address
Browser type and version
Internet Service Provider (ISP)
Date and time stamps
Referring/exit pages
Pages viewed and time spent on pages
Operating system and device information

2. How We Use Your Information

We use the information we collect for the following purposes:

Business Communication: To respond to your inquiries, provide product information, process sample requests, and communicate about our products and services
Customer Relationship Management: To manage our business relationships and provide quality customer service
Website Improvement: To analyze trends, administer the site, track user navigation, and gather demographic information for internal use
Marketing: To send you information about our products, services, and company news (with your consent where required by law)
Legal Compliance: To comply with legal obligations and protect our legal rights
Security: To protect against fraudulent, unauthorized, or illegal activity

3. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files that are placed on your device to help the site provide a better user experience. We use cookies to:

Remember your preferences and settings
Understand how you use our website
Improve site functionality and performance
Analyze site traffic and usage patterns

Types of Cookies We Use

Essential Cookies: Necessary for the website to function properly
Analytics Cookies: Help us understand how visitors interact with our website
Functionality Cookies: Remember your preferences and personalize your experience

Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

4. Third-Party Services

We use third-party services that may collect information about you:

Tawk.to Live Chat

We use Tawk.to for live chat functionality. When you use our chat feature, Tawk.to may collect your chat messages, email address, and other information you provide. Please review Tawk.to's privacy policy at https://www.tawk.to/privacy-policy/

Google Analytics

We may use Google Analytics to analyze website traffic. Google Analytics uses cookies to collect information about site usage. The information generated about your use of the website (including your IP address) will be transmitted to and stored by Google. Learn more at https://policies.google.com/privacy

WhatsApp Business

When you contact us via WhatsApp, your communications are subject to WhatsApp's privacy policy. We only use the information you provide through WhatsApp to respond to your inquiries and manage our business relationship with you.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: With trusted third-party service providers who assist us in operating our website and conducting our business (e.g., web hosting, analytics, customer support)
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
Legal Requirements: When required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others
With Your Consent: With your explicit consent for any other purpose

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure server infrastructure
Encryption of sensitive data
Regular security assessments
Limited access to personal information
Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will delete or anonymize your personal information when it is no longer needed.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: The right to request access to your personal information
Correction: The right to request correction of inaccurate or incomplete information
Deletion: The right to request deletion of your personal information
Objection: The right to object to our processing of your personal information
Restriction: The right to request restriction of processing your personal information
Data Portability: The right to receive your personal information in a portable format
Withdraw Consent: The right to withdraw your consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us using the information provided below.

9. Children's Privacy

Our website and services are not directed to children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated Privacy Policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Material changes to this Privacy Policy will be notified through a prominent notice on our website or by email (if you have provided your email address to us).

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

PT Gistex - Textile Division
Nanjung No. 82, Lagadar, Marga Asih
Bandung 40216, West Java, Indonesia

Phone: +62 22 6671277
Email: info@gistexgroup.com
WhatsApp: +62 851-1755-5807

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of Indonesia. Any disputes relating to this Privacy Policy will be subject to the exclusive jurisdiction of the courts of Indonesia.